Home PageReturns policy

Returns Policy

We here at Masquerade Ball Masks pride ourselves on our customer care and as such we have been the company of choice for many large companies and international hotels as well as a huge number of satisfied individual customers. Your purchase is very important to us as we aim to make sure every order is dispatched quickly and any issues are resolved.

Please read below our terms and conditions regarding returns.


If you purchase from our website you are entitled to return the item to us if you meet the following criteria.

The item is returned within 7 days of order.
The item is ‘as new’ with all packaging and tags intact. We cannot refund the postage you paid to us for delivering the item to you and we cannot refund postage paid by you for returning the item to us. We can only refund the price paid for the item sold.

We do not accept returns on bulk order items. Please be aware that any item or items order through us in bulk cannot be returned or exchanged. We suggest buying a sample of any product you wish to purchase in bulk to assess the suitability before placing a large order with us.

Please contact us before returning any item
Masquerade Ball Masks

Masquerade Ball Masks