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Delivery & Returns

Delivery

UK Delivery Options

Shipping rates are based on weight but for a few masquerade ball masks the postal costs would be as follows:

UK Mainland Delivery over £35:   £FREE
UK Mainland Delivery From:   £2.80

International Delivery:   £12.00

Returns & Refunds

We here at Masquerade Masks pride ourselves on our customer care and as such we have been the company of choice for many large companies and international hotels as well as a huge number of satisfied individual customers. Your purchase is very important to us as we aim to make sure every order is dispatched quickly and any issues are resolved.

Please read below our terms and conditions regarding returns.

SINGLE ORDERS & SMALL QUANTITY ORDERS

If you purchase from our website you are entitled to return the item to us if you meet the following criteria.

The item is returned within 7 days of order.
The item is ‘as new’ with all packaging and tags intact. We cannot refund the postage you paid to us for delivering the item to you and we cannot refund postage paid by you for returning the item to us. We can only refund the price paid for the item sold.
BULK ORDERS AND DISCOUNTED ORDERS

We do not accept returns on bulk order items. Please be aware that any item or items order through us in bulk cannot be returned or exchanged. We suggest buying a sample of any product you wish to purchase in bulk to assess the suitability before placing a large order with us.

Please contact us before returning any item
Masquerade Ball Masks

  • You have 7 calendar days to return an item from the date you received it.
  • Only items that have been purchased directly from Us.

ORDER CONFIRMATION

We will email you once the order has been dispatched

 

  • Please be available to receive and sign for the parcel
  • You have 7 calendar days to return an item from the date you received it.

 

Most orders will be dispatched someday if ordered before 3pm

International Delivery Options

Please check country list we ship Please check our Country List

View how much it costs to send to you by visiting our International Delivery Costs

Ship your item back to Us

Returns Address

Screen Icon, Redwither Business Centre, Wrexham Industrial Estate, Wrexham, LL13 9XR, UK

Please remember to ensure that the item you’re returning is repackaged with all elements and is as new with all tags attached.

For more information you can always contact us by contact form.